Effective Date: 01 NOV 2024
Thank you for shopping at Proggy Warrior. We strive to provide high-quality products, but we understand that sometimes things don’t go as planned. Our Refund and Returns Policy explains the terms under which you can return items and request refunds.
1. Eligibility for Refunds and Returns
We accept returns and issue refunds in the following cases:
- Incorrect Item: If you receive an item different from what you ordered.
- Damaged Item: If the item is damaged upon arrival.
To be eligible for a return, you must:
- Report the issue within 7 days of receiving the item.
- Return the item in its original packaging and unused condition.
2. How to Request a Return or Refund
To request a return or refund, please follow these steps:
- Contact us at [email protected] with your order number, a description of the issue, and, if possible, photographs of the incorrect or damaged item.
- Our customer service team will review your request and, if approved, provide instructions for the return process.
3. Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed within 14 working days and credited back to your original payment method.
4. Additional Information
- Return Shipping Costs: If the return is due to an error on our part (incorrect or damaged item), we will cover the return shipping costs. Otherwise, return shipping is at the customer’s expense.
- Non-Refundable Items: Certain items, including used products or items not in their original condition, may not qualify for a refund.
5. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us at: Email: [email protected]
We appreciate your understanding and thank you for choosing Proggy Warrior for your fishing gear needs.
